UK Customer Experience Awards 2025
UK Customer Experience Awards 2025
Overall Winner
- Standard Life
Best Complaint Handling
- Accenture in partnership with VMO2 Gold
- E.ON Next Silver
- London Northwestern & West Midlands Railways Bronze
Best CX for Vulnerable Customers
- 4th Utility | RISE Gold
- London Luton Airport Silver
- Octopus Energy Bronze
Best Customer Service
- Transportify Gold
- Aura Funerals Silver
- ALA IB Ltd. Bronze
Best Customer Service - Large Company
- Standard Life Gold
- Scottish Power Silver
- Landmark Information Group Bronze
Best Digital Transformation
- Simplify Gold
Best Customer-Centric Culture
- Transportify Gold
- Business Stream Silver
- Overclockers UK Bronze
Best Customer-Centric Culture - Over 500 Employees
- London Luton Airport Gold
- SAGA Silver
- The Foundation in partnership with Three UK Bronze
Best Digital CX (sponsored by Pension Insurance Corporation (PIC))
- NatWest Group Gold
Best Employee Experience
- Fourteen IP Group Ltd. in partnership with Momentus Gold
- ALA IB Ltd. Silver
- Coforge Bronze
Best Product or Service Development
- Business Stream Gold
- Octopus Energy Silver
- Close Brothers Premium Finance Bronze
Best User Experience
- Landmark Information Group Gold
Best B2B CX
- Business Stream Gold
- Octopus Electric Vehicles Silver
- Transportify Bronze
Best Business Change or Transformation
- Accenture in partnership with VMO2 Gold
- GXO Logistics Silver
- Mayborn Group - Tommee Tippee Bronze
Best Learning and Development
- Transportify Gold
- The Foundation in partnership with Three UK Silver
Best Measurement in CX
- Accenture in partnership with VMO2 Gold
Best CX Strategy
- E.ON Next Gold
- Ageas UK Silver
- Business Stream Bronze
Best Use of Technology / AI
- Vodafone in partnership with Accenture Gold
- Barchester Healthcare Silver
Best Use of Customer Insight and Feedback - Strategic Approach
- E.ON Next Gold
- Accenture & VMO2 Silver
- Irwin Mitchell Bronze
Best ESG
- Business Stream Gold
Best CX for Vulnerable Customers - Financial Services
- HSBC in partnership with Cowry Consulting Gold
- Ageas UK Silver
- Pension Insurance Corporation (PIC) Bronze
Best Contact Centre
- Talkmobile Gold
Best Employee-Driven CX
- Octopus Energy Gold
- Talkmobile Silver
- Landmark Information Group Bronze
Best BPO Partnership (sponsored by GBPO Solutions)
- British Gas Energy Gold
- Simply Contact in partnership with Ditto Music Silver
Best Use of Customer Insight and Feedback
- Barchester Healthcare Gold
- UK Power Networks Silver
- Owen and P&O Cruises Bronze
Best Innovation in CX
- Viasat Gold
Customers at the Heart of Everything
- Aura Funerals Gold
- Pure Cremation Silver
- Chrysalis Finance Bronze
Customers at the Heart of Everything - Over 1000 Employees (sponsored by Cemantica)
- Ageas UK Gold
- Experian Silver
- Octopus Energy Bronze
CX Team of the Year - Driving Change
- Irwin Mitchell Gold
- Ageas UK Silver
- DHL Supply Chain Bronze
CX Leader of the Year
- Ramona Vlasiu - E.ON Next Gold
CX Team of the Year - Creating Impact
- Loveholidays Gold
- Mayborn Group - Tommee Tippee Silver
- Bookwhen Ltd Bronze
UK Customer Experience Awards 2024
UK Customer Experience Awards 2024
Overall Winner
- Experian
Best Customer Service - Financial Services - Sponsored by Service Economics
- ALA Insurance Brokers Gold
- Zing by HSBC Silver
Best Customer Service - SME
- Verplas Gold
- Octopus Electric Vehicles Silver
- SearchFlow Bronze
Best Customer Service - Large Company
- Fred. Olsen Cruise Lines Gold
- Unibail-Rodamco-Westfield in partnership with Ethos Farm Silver
Best Customer Experience Strategy
- DHL Supply Chain Gold
- OVO Silver
- Yodel in partnership with Concentrix OVO Bronze
Best Complaint Handling
- Vodafone UK Gold
- Pension Insurance Corporation (PIC) Silver
Best B2B Customer Experience
- Landmark Information Group Gold
- Premier Foods in partnership with DHL Supply Chain Silver
- Cisco Bronze
Best CX for Vulnerable Customers
- London Luton Airport Gold
- Wolferstans LLP Silver
Best CX for Vulnerable Customers - Financial Services - sponsored by Ipsos UK
- Fidelity International Gold
- HSBC UK in partnership with Cowry Consulting Silver
- Money Wellness Bronze
Best CX for Vulnerable Customers - Utilities
- Octopus Energy Gold
- OVO Silver
Best Business Change and Transformation
- Cadent Gas in partnership with Skewb Gold
- Plusnet Ltd (part of BT Group) Silver
- Arbor Education Bronze
Best Product or Service Development
- Fidelity International Gold
- LoveAdmin Silver
- The Insurance Emporium Bronze
Best Digital CX
- Co-op Insurance Gold
- Coutts Silver
- Vodafone UK Bronze
Best Digital Transformation
- Experian Gold
- ScottishPower Silver
- Ageas UK Bronze
Best Digital Transformation - B2C
- Kaizen Ticketing Gold
- ASOS Silver
Best Use of AI
- Experian in partnership with UST Gold
- NatWest Silver
- SSEN Transmission Bronze
Best Use of Technology
- Kaizen Ticketing Gold
Best Customer-Centric Culture - Sponsored by Sudale Search & Select
- LoveAdmin Gold
- Market Harborough Building Society in partnership with Elev-8 Performance Improvement Silver
- Suits Me Bronze
Best Customer-Centric Culture - Large Company
- Ageas UK Gold
- OVO Silver
- SSEN Transmission Bronze
Best Employee Experience - SME
- ALA Insurance Brokers Gold
- SF Recruitment Silver
Best Employee Experience - Large Company
- Dayforce Gold
- LV= Financial Services Silver
- Cadent Gas Bronze
Best Employee-Driven CX
- SGN Gold
- LV= Financial Services Silver
- Landmark Information Group Bronze
Best Learning & Development Programme
- Market Harborough Building Society in partnership with Elev-8 Performance Improvement Gold
- Zurich Insurance in partnership with Be Human Collective Silver
- Chiltern Railways, CrossCountry Trains, the Rail Delivery Group in partnership with CGA Experience Bronze
Best VoC Initiative - Sponsored by Clientship
- SSEN Transmission Gold
- Ageas UK Silver
- AXA Health in partnership with Ipsos Bronze
Best Measurement in CX
- DHL Supply Chain Gold
Best Use of Customer Insight & Feedback - Sponsored by BVA
- Vodafone UK Gold
- Dayforce Silver
- Homeprotect in partnership with The Foundation Bronze
Best BPO Partnership
- Premier Foods in partnership with DHL Supply Chain Gold
- ASOS in partnership with Tech Mahindra Silver
Best Innovation in CX
- Wipro Ltd Gold
Customers at the Heart of Everything™ - Large B2B Company - Sponsored by Cemantica
- Dayforce Gold
- Kerv Silver
Customers at the Heart of Everything™ - Large B2C Company
- Octopus Energy Gold
- HSBC UK Silver
- Fred. Olsen Cruise Lines Bronze
Customers at the Heart of Everything™ - SME
- Workspace Group Gold
- FreeAgent Silver
- Protein Works Bronze
Customers at the Heart of Everything™ - Financial Services
- Co-op Insurance Gold
- Homeprotect in partnership with The Foundation Silver
CX Leader of the Year
- Ethos Farm - Sally Alington Gold
- Vodafone UK - Sophie Moglione Silver
- APCOA - Kevin Sumner-Hindley Bronze
CX Team of the Year - SME
- Quirky Campers Gold
- SMARTY mobile Silver
- MPB Bronze
CX Team of the Year - Large Company (up to 5,000 employees)
- London Luton Airport Gold
- APCOA Silver
- SGN Bronze
CX Team of the Year - Large Company (over 5,000 employees)
- Zurich Insurance Gold
- Vodafone UK Silver
- HSBC UK Bronze
UK Customer Experience Awards 2023
UK Customer Experience Awards 2023
Overall Winner
- Talkmobile
Best Measurement in Customer Experience
- Legal & General Gold
- Whitbread in partnership with Ipsos Silver
- NewDay Bronze
Best On-site Customer Experience
- 4th Utility Gold
Best ESG Framework in Customer Experience
- Mears Group Gold
- Smart Pension Silver
Woman CX Professional of the Year
- Helen Luty - Landmark Information Group Gold
- Theresa Wilcox - Ageas Silver
- Wendy Dorosz - Ceridian Bronze
CX Leader of the Year
- Zoe Reuter - Findel Gold
CX Team of the Year - Financial Services
- Ageas Gold
CX Team of the Year (sponsored by NPSx)
- Vodafone Gold
- Ceridian Silver
- Landmark Information Group Bronze
Best Innovation in CX (sponsored by Davies Group)
- Vodafone in partnership with MCE Systems Gold
- Whirlpool UK in partnership with TechSee Silver
- Radar Healthcare Bronze
Best Digital Customer Experience
- Vodafone Gold
- Smart Pension Silver
- Accu Bronze
Customer Experience in the Crisis
- OVO Energy Gold
Best Customer Experience Strategy (sponsored by Kantar)
- Talkmobile Gold
- Wolferstans LLP Silver
- Virgin Red Bronze
Best Applied Technology (sponsored by Clientship)
- Vodafone in partnership with MCE Systems Gold
- Greater Manchester Police in partnership with HCL Technologies UK Silver
- Insite Energy Bronze
Best Customer Service B2B
- Pento Gold
- Panther Logistics Silver
- Venari Partners Bronze
Best Complaint Handling
- Webhelp + Concentrix in partnership with Yodel Gold
Best Employee Experience
- NewDay Gold
- Ceridian Silver
- Vodafone Bronze
Best Product or Service Development
- Right Legal Group Gold
- Whitbread in partnership with Ipsos Silver
Best User Experience
- Vodafone Gold
- Landmark Information Group Silver
Best Use of Customer Insight & Feedback - SME
- Verplas Gold
- Radar Healthcare Silver
- CODE Student Accommodation Bronze
Best Use of Customer Insight & Feedback - Large Company over 5,000 Employees
- Legal & General Gold
- Arcadis in partnership with B2B International Silver
- Whitbread Bronze
Best B2B Customer Experience - Over 25 Years in Business
- Fidelity International in partnership with Medallia Gold
- Legal & General Investment Management Silver
- Landmark Information Group Bronze
Best Use of Customer Insight & Feedback - Large Company up to 5,000 Employees
- JPC by Samsic Gold
- Gowling WLG Silver
- NewDay Bronze
Best Customer Service
- HSBC in partnership with The Foundation Gold
- Virgin Red Silver
- Fred. Olsen Cruise Lines Bronze
Best Learning & Development - Large Company
- Phoenix Group Gold
- JPC by Samsic Silver
- Firstsource Solutions Ltd Bronze
Customers at the Heart of Everything™ - Large B2C Company (sponsored by Nutun CX)
- Octopus Energy Gold
- Fred. Olsen Cruise Lines Silver
- OVO Energy Bronze
Customers at the Heart of Everything™ - Large B2B Company (sponsored by Nutun CX)
- Gowling WLG Gold
- Panther Logistics Silver
- Buwelo Bronze
Customers at the Heart of Everything™ - Small or Medium B2C Company (sponsored by Nutun CX)
- Suzuki GB Gold
- DIRTEA Silver
- VoucherCodes Bronze
Customers at the Heart of Everything™ - Small or Medium B2B Company (sponsored by Nutun CX)
- Verplas Gold
- Findel Silver
- Radar Healthcare Bronze
Best Customer Experience Strategy - Large Company (sponsored by Cemantica)
- Westfield in partnership with Ethos Farm Gold
- Ageas Silver
- Gowling WLG Bronze
Best Digital Transformation
- Legal & General Gold
- AccountsIQ Silver
- Adare SEC in partnership with Espire Infolabs Bronze
Best Learning & Development
- HSBC in partnership with The Foundation Gold
- Davies Group in partnership with TJX Silver
- Searchflow Bronze
Best CX for Vulnerable Customers
- Octopus Energy Gold
- Fidelity International in partnership with Medallia Silver
- Cowry Consulting in partnership with HSBC UK Bronze
Best Customer-Centric Culture - B2C (sponsored by Sudale Search & Select)
- Octopus Energy Gold
- OVO Energy Silver
- Metro Bank Bronze
Best Customer-Centric Culture
- HSBC in partnership with The Foundation Gold
- Legal & General Investment Management Silver
- Vertas Group Bronze
Best Business Change and Transformation (sponsored by Skewb)
- Experian Gold
- MTR Elizabeth Line Silver
- Network Rail Bronze
Best B2B Customer Experience
- Octopus Electric Vehicles Gold
- OnTheMarket Silver
- THRIVE Bronze
UK Customer Experience Awards 2022
UK Customer Experience Awards 2022
Overall Winner
- BRUNTWOOD
Best Measurement in Customer Experience
- Performance In People Ltd Gold
- Virgin Media O2 Business Silver
Most Improved CX
- Sky Gold
Best B2B Customer Experience
- OnTheMarket Gold
- Yodel Silver
Best B2B Customer Experience - Professional Services
- MultiPay Global Solutions Gold
- Quilter in partnership with ETCH Silver
Best Customer Service
- Octopus Energy Gold
- BT Silver
- SGN Bronze
Best Learning and Development
- Aegon Gold
- Giacom Silver
Best Innovation in CX
- Northern Trains Ltd Gold
- Sky Silver
- Performance In People Ltd Bronze
Best Use of Customer Insight and Feedback
- Bruntwood Gold
Best Complaint Handling
- NewDay Gold
- TalkTalk Business Silver
Most Improved Complaint Handling - Sponsored by Aptean
- Northumbrian Water Ltd Gold
- N Brown Silver
Best Employee - Driven CX
- Sky Gold
Vulnerability / Health and Wellbeing in CX
- SGN Gold
Best Customer Experience Strategy
- Virgin Media O2 Gold
- Sky Silver
- Vitality Bronze
Best Customer Experience for SMEs
- Mobile Mini in partnership with Think Wow Gold
- Landmark Geodata Silver
Best Customer Experience in the Crisis
- The Cumberland Gold
- CODE Student Accomodations Silver
Best Customer Experience in the Crisis - Large Company
- Sky Gold
- BT Silver
- Solus Accident Repair Centres (Aviva) Bronze
Best Customer-Centric Culture
- Warmworks Gold
- CODE Student Accommodation Silver
- Radar Healthcare Bronze
Best Customer-Centric Culture - Large Company
- SGN Gold
- St. James's Place Silver
- Vertas Group Bronze
Best Use of Technology
- Vitality Gold
- Yell Silver
- Searchflow Bronze
Best Digital Transformation
- Vodafone in partnership with Accenture Gold
- NewDay Silver
- Experian Bronze
Customers at the Heart of Everything™ - Sponsored by Pisano
- Octopus Energy Gold
- Fred. Olsen Cruise Lines Silver
- SGN Bronze
Customers at the Heart of Everything™ - B2B
- Bruntwood Gold
- ITC Secure Silver
- Giacom Bronze
Customers at the Heart of Everything™ - Financial Services
- Standard Life Gold
Financial Services
- Financial Services Compensation Scheme Gold
- NFU Mutual Silver
Business Change and Transformation
- Sky Gold
- London Luton Airport in partnership with Ethos Farm Ltd Silver
- Lifetime Training Bronze
Business Change and Transformation - Financial Services
- Marks & Spencer Bank in partnership with InMoment Gold
CX Team of the Year
- Virgin Media O2 Gold
- Landmark Geodata Silver
- Warmworks Bronze
Woman CX Professional of the Year
- Katriona O'Hare (Searchflow) Gold
CX Leader of the Year
- Mike Gauterin (BT) Gold
- Annette McInnes (Fujitsu) Silver
- Alan Fletcher (Virgin Media O2 Business) Bronze
UK Customer Experience Awards 2021
UK Customer Experience Awards 2021
Overall Winner
- Knight Frank
Customers at the Heart of Everything™
- Vanarama Gold
- Mears Silver
- Hitachi Capital Vehicle Solutions Bronze
Customers at the Heart of Everything™ - Large Companies
- Knight Frank Gold
- Virgin Money Silver
- Ageas UK Bronze
Customers at the Heart of Everything™ - Telecoms
- Telefonica/O2 UK Gold
- Vodafone Silver
- Swish Fibre Bronze
Customers at the Heart of Everything™ - Covid Response
- The AA Gold
- Findel Education Silver
- Openreach Bronze
Customer Experience in the Crisis
- JTGroup Gold
- Pharmacy2U Silver
- TalkTalk Telecom Group Bronze
Customer Experience in the Crisis - Large Companies
- NHS Scotland in partnership with ServiceNow Gold
- Knight Frank Silver
- AIB Bronze
Customer Experience in the Crisis - Up to 250 Employees
- Vanarama Gold
- Tabology Ltd Silver
- Flipdish Bronze
Employee Experience in the Crisis
- Octopus Energy Gold
- Financial Services Compensation Scheme Silver
- LV Bronze
Employee Experience in the Crisis - SME
- Vanarama Gold
- Intelligo Software Silver
Vulnerability, Health and Wellbeing
- Warmworks Scotland LLP Gold
- Vanarama Silver
- Unibail Rodamco Westfield in partnership with Ethos Farm Bronze
Business Change and Transformation
- Aspen Healthcare Gold
- Vodafone Silver
- Financial Services Compensation Scheme Bronze
Business Change and Transformation - SME
- Vanarama Gold
Digital Transformation
- Vanarama Gold
- DHL Supply Chain Silver
- Wunderman Thompson Commerce for CX Reset Bronze
Best Use of Technology
- Consumer – BT/EE/PlusNet Gold
- Unibail Rodamco Westfield in partnership with Ethos Farm Silver
- Capita Bronze
Best Use of Technology - SME
- Vanarama Gold
- ACF Technologies Silver
- Green Flag Bronze
Financial Services
- AIB Gold
- Brewin Dolphin Ltd Silver
- Virgin Money Bronze
Outsourcing
- Yodel Gold
- SES Home Services with FreshNous Silver
CX in the Community
- DHL Supply Chain Gold
Contact Centre - Small
- Insite Energy Ltd Gold
- XLN Silver
- East Midlands Railway Bronze
Customer-Centric Culture
- Knight Frank Gold
- Telefonica 02 UK Silver
- Virgin Money Bronze
Customer-Centric Culture - SME
- ClassForKids Gold
- CODE Student Accommodation Silver
- Financial Services Compensation Scheme Bronze
Best Use of Insight and Feedback
- Virgin Media Gold
- AIB Silver
- Kindred Group Bronze
Best Use of Insight and Feedback - Customers Voice
- East Midlands Railway Gold
- JT Group Silver
- Lead Forensics Bronze
Learning and Development
- Vanarama Gold
- Knight Frank Silver
- RCI Financial Services Bronze
B2B Customer Experience
- Brenntag UK & Ireland in association with B2B International Gold
- Colt Technology Services Silver
- XLN Bronze
B2B Customer Experience - SME
- Octopus Energy Gold
- Sage Silver
- OnTheMarket Bronze
Best Customer Service - Up to 5000 Employees
- Octopus Energy Gold
- Ageas UK Silver
- Financial Services Compensation Scheme Bronze
Best Customer Service - Up to 100 Employees
- Aico Ltd Gold
- Swish Fibre Silver
- Atomy UK Bronze
Customer Experience for SMEs
- Insite Energy Ltd Gold
CX Team of The Year - 5001 plus employees
- Vodafone Gold
- Virgin Money Silver
- Volvo Car Corporation Bronze
CX Team of The Year - Up to 5001 employees
- Vitality Gold
- East Midlands Railway Silver
CX Leader of the Year
- Gemma Colby - Yell UK Gold
- Neil Grabham - East Midlands Railway Silver
- Nicola Harris - Telefonica/O2 Bronze
UK Customer Experience Awards 2020
UK Customer Experience Awards 2020
Overall Winner
- Vitality Health
Customers at the Heart of Everything
- Fred. Olsen Cruise Lines Gold
Customers at the Heart of Everything - Telecoms
- BT Enterprise Gold
Customers at the Heart of Everything - Financial Services
- Intuit Quickbooks Gold
Customers at the Heart of Everything - Utilities and Housing Provider
- Octopus Energy Gold
Customers at the Heart of Everything - SME
- Vanarama Gold
Product or Service Development
- BT Enterprise Gold
Business Change and Transformation
- DHL Supply Chain and Homebase Gold
Financial Services
- Capital One Gold
Contact Centre
- SGN Ltd Gold
Employees at the Heart of Everything
- Vanarama Gold
Employee Experience during the Crisis
- AX Gold
Employees at the Heart of Everything - Financial Services
- Vitality Health Gold
Customer Experience during the Crisis - SME
- Vanarama Gold
Customer Experience during the Crisis
- Aspen Healthcare Gold
Online Customer Experience
- Octopus Energy Gold
Online Customer Experience - SME
- Vanarama Gold
B2B Customer Experience
- Vitality Health Gold
B2B Customer Experience - SaaS
- Lead Forensics Gold
Customer-Centric Culture
- Vanarama Gold
Customer-Centric Culture - Utilities
- Octopus Energy Gold
Customer-Centric Culture - Financial Services
- Intuit Quickbooks Gold
Use of Insight & Feedback - Programme
- Virgin Money & InMoment Gold
Use of Insight & Feedback
- BT Enterprise Gold
Team of the Year
- NatWest Bank Gold
B2B Customer Experience - SME
- NatWest Bank Gold
UK Customer Experience Awards 2019
UK Customer Experience Awards 2019
Overall Winner
- Solus Accident Repair Centres (Aviva)
Customers at the Heart of Everything
- Legal & General Homes Gold
Customers at the Heart of Everything - SME
- TrustedHousesitters Gold
Customers at the Heart of Everything - Leading Edge
- Direct Line Group Gold
Customers at the Heart of Everything - Initiative
- Knight Frank Gold
Customer Centric Culture
- Solus Accident Repair Centres (Aviva) Gold
Customer Centric Culture - Initative
- Aspen Healthcare Gold
Customer Centric Culture - Financial Services
- Direct Line Group Gold
Customer Experience Training
- Knight Frank Gold
Online Customer Experience
- Octopus Energy Gold
Product or Service Development
- Northern Gas Networks Gold
B2B Customer Experience
- Business Stream Gold
Use of Technology
- Contact Engine in partnership with BT Enterprise Gold
Employee Experience
- Camm & Hooper Gold
Employees at the Heart of Everything
- Arnold Clark Automobiles Gold
Employees at the Heart of Everything - Programme
- Knight Frank Gold
Use of Insight & Feedback
- NOW TV & Firstsource Gold
Use of Insight & Feedback - Customer Satisfaction
- Fidelity International (in partnership with Medallia) Gold
Use of Insight & Feedback - Programme
- Direct Line Group & KPMG Gold
Business Change & Transformation
- NATS Gold
Contact Centre Small
- TrustedHousesitters Gold
Contact Centre Large
- Ageas UK Gold
Professional Services
- Knight Frank Gold
Utilities
- Octopus Energy Gold
Financial Services
- Fidelity International (in partnership with Medallia) Gold
Telecoms
- XLN Gold
Retail
- Aldi Stores Ltd Gold
CX Professional of the Year
- Business Stream - Jo Mayes Gold
Team of the Year
- CPM International Gold
Team of the Year - Programme
- GAME Digital plc Gold
Team of the Year - Customer Centricity
- Capital One UK Gold
UK Customer Experience Awards 2018
UK Customer Experience Awards 2018
Overall Winner
- Aspen Healthcare ltd
Transforming the Customer Experience
- Paymentsense Gold
Best Contact Centre Large
- EE Gold
Best Contact Centre Small - Customer Satisfaction
- SearchFlow Gold
Best Contact Centre Small - Project
- Cross Country Trains Gold
Best Customer Centric Culture - Customer Focus
- BT Enterprise, Customer Service in partnership with Bluesky Performance Improvement Gold
Best Customer Centric Culture - Customer Satisfaction
- SolarPlants Gold
Best Customer Centric Culture - Strategy/Project
- 02 (Telefonica) Gold
Best Customer Experience Training - Programme/Project
- Edam Group Ltd Gold
Best Customer Experience Training - Transformation for Success
- BT Enterprise, Customer Service in partnership with Bluesky Performance Improvement Gold
Best Customers at the Heart of Everything - Best Programme
- Aspen Healthcare ltd Gold
Best Customers at the Heart of Everything - Customer Satisfaction
- XLN Business Services Gold
Best Customers at the Heart of Everything - Project / Solution
- Skipton Building Society Gold
Best Customers at the Heart of Everything - Strategy
- Value Retail plc Gold
Best Customers at the Heart of Everything - Transformation for Success
- Homes in Sedgemoor Gold
Best Employee Engagement - Programme or Transformation
- Firstsource Gold
Best Employee engagement - The Voice of Employees
- Bristan Group Gold
Best Engaging the Customer Online
- Rated People in Partnership with Perkbox Gold
Best Financial Services - Banking & Investment
- Skipton Building Society Gold
Best Financial Services - Insurance
- Vitality Health Gold
Best Health & Wellbeing
- Aspen Healthcare ltd Gold
Best International Business
- Refinitiv (former Thomson Reuters) in partnership with Clarasys Gold
Best New improved Product or Service
- Skipton Building Society Gold
Best Technology & Telecoms
- EE Gold
Best Transport & Logistics
- Cross Country Trains Gold
Best Use of Insight & Feedback - Best Solution or Programme
- BT Consumer Gold
Best Use of Insight & Feedback - The Voice of the Customer
- Affinity Water Gold
Best Utilities
- Business Stream Gold
CX professional of the Year
- AKzoNobel - Alison Lawrie Gold
CX Professional Woman of the Year
- Cross Country Trains - Emma Donnelly Gold
CX Team of the Year - Customer Centricity
- BT Consumer Gold
CX team of the year - Strategy/Transformation
- O2 Telefonica Gold
Best Business Change & Transformation - Customer Focus
- Solus Accident Repair Centres (Aviva) Gold
UK Customer Experience Awards 2017
UK Customer Experience Awards 2017
Overall Winner
- Capital One
Best Financial Services - Banking & Investment
- Virgin Money plc Gold
Best Financial Services - Insurance Services
- Direct Line Group Gold
Contact centre - Large
- Sky in partnership with FirstSource Gold
Contact centre - Small
- Optivo Gold
Hospitality, Leisure and Travel
- Red Funnel in partnership with Brand Biology Gold
International Business
- CPM Barcelona Gold
Technology & Telecoms
- Finastra Gold
Transport & Logistics
- Bidfood Gold
Utilities
- Octopus Energy Gold
Best Customer Experience Training Company
- Brand Biology Gold
Best Customer Experience Training Initiative
- Direct Line Group in partnership with Blue Sky Gold
Business Change
- Business Stream in partnership with Cap Gemini Gold
Business Transformation
- BT Gold
Customer at the Heart of Everything (Financial Services)
- Skipton Building Society - Bury Branch Gold
Customer at the Heart of Everything (Employee Training and Development)
- The Holly Private Hospital Gold
Customer at the Heart of Everything (Listening to the Customer)
- Barclays CI Gold
Customer at the Heart of Everything (Use of Technology)
- The Share Centre Gold
Customer Centric Culture (Employee Driven Transformation)
- Capital One Gold
Customer Centric Culture (Insight and Feedback)
- Business Stream Gold
Digital CX Innovation
- London Midland in partnership with VCCP, Whoosh and icomera Gold
Employee Engagement (Learning, Development and Engagement)
- The Holly Private Hospital Gold
Employee Engagement (Return on Investment)
- StaySure Gold
Engaging Customer Online
- FoundIt! on behalf of Amara Gold
Insight and Feedback
- Business Stream Gold
New/Improved Product
- Direct Line Group Gold
Return on CX
- Kindred Group Gold
Use of Social Media
- Scottish Water Gold
CX Professional of the Year
- Firstsource Solutions UK Ltd Gold
CX Professional Woman of the Year
- Sparks Grove UK Gold
CX Team of the Year (Customer Engagement)
- Scottish Water Gold
CX Team of the Year - (Financial Services)
- Capital One Gold
UK Customer Experience Awards 2016
UK Customer Experience Awards 2016
Overall Winner
- Four Seasons Health care
Contact Centre – Small – Customer Loyalty
- Baxi Heating UK Ltd Gold
Contact Centre – Large
- HSS Hire Gold
Contact Centre – Small – Can do Culture
- AmicusHorizon Gold
Insurance Services
- Direct Line Group Gold
Financial Services – Banking and Investment
- TSB in partnership with Blue Sky Performance Improvement Gold
Now TV in partnership with Firstsource
- Technology and Telecoms Gold
Travel / Transport / Hospitality / Retail
- Ocado Ltd Gold
Utilities
- Thames Water Gold
Business Change
- Findel Education Gold
Business Transformation
- Royal London Gold
Customer Centric Culture – Culture of Excellence
- UCAS Gold
Customer Centric Culture – Financial Services
- Direct Line Group Gold
Customer Centric – IT and Technology
- Microsoft EMEA Gold
Customer Centric – Retail and Utilities
- New Look Gold
Customer Centric – Service Providers
- Pelican Business Services Gold
Employee Engagement – Best Place to Work
- TSB in partnership with Blue Sky Performance Improvement Gold
Employee Engagement – Improving CX
- Fitness First in partnership with Dragonfish Gold
Engaging Customers Online
- RHP Gold
Experience / Design – Improvement
- Barclays - Bereavement – Continuous Improvement Gold
Experience / Design – Innovation
- Epos Now Gold
Insight and Feedback – A Different Perspective sponsored by Rant and Rave
- Vita Student Gold
Insight and Feedback – A Focus on Understanding
- Four Seasons Health Care Gold
Insight and Feedback – A New Way of Measuring
- Red Ant and Novus Leisure Gold
New Product/Product Improvement – Loving the Customer
- Close Brothers Retail Finance Gold
New Product/Product Improvement – (Making the Most of Technology)
- My Home Move Gold
Omnichannel CX
- FM Outsource Gold
Return on CX
- Maru/edr and British Gas Gold
Social Media
- Direct Line Group - Direct Line Social Media Customer Service Team Gold
Professional of the Year
- Old Mutual Wealth - Christina Dolding Gold
Professional Woman of the Year
- Close Brothers Premium Finance - Sharon Bishop Gold
Team – A Whole New Level
- Royal London - Group Insight Team Gold
Team – Customers at the Heart
- Old Mutual Wealth Gold
Team – Listening and Responding
- Reach Contact Limited Gold