Customers at the Heart of Everything
# UK CUSTOMER EXPERIENCE # AWARDS 2026
Submission Deadline * 2026-07-03
Our Story
The UK Customer Experience Awards (UKCXA) is the original and most prestigious celebration of customer experience excellence in the UK, recognising organisations that place customers at the heart of everything they do.
First launched in London in 2010, UKCXA is the foundation of the global customer experience awards movement. For nearly two decades, the programme has championed innovation, best practice and outstanding performance in CX, helping to shape the standards organisations strive for today.
Operated by Awards International, UKCXA forms part of a worldwide portfolio of Customer Experience Awards programmes across multiple regions. Entering UKCXA means joining a global community of forward-thinking organisations committed to raising the bar for customer experience.
Awards International is internationally recognised for delivering one of the most rigorous and transparent judging processes in the awards industry. This robust methodology ensures that every winner and finalist is recognised purely on merit, insight and measurable impact, setting the benchmark for CX excellence worldwide.
Each year, leading organisations return to UKCXA to showcase innovation, gain valuable industry recognition and inspire progress across the CX profession. UKCXA 2026 continues this proud tradition, celebrating the organisations and individuals shaping the future of customer experience.
Why Enter?
- Gain national recognition from highly respected UK CX leaders and industry experts.
- Strengthen your brand’s credibility and market position through a trusted, independently judged award programme.
- Showcase your customer experience achievements while celebrating the teams driving your success.
- Reward and motivate employees with an unforgettable, high-energy gala awards experience.
- Increase engagement with internal stakeholders and position your organisation as a customer-centric employer of choice.
- Build meaningful relationships with forward-thinking organisations from across the UK.
- Become part of a unique global CX community, unlocking opportunities across the UK and internationally.
UKCXA 2026 offers a credible and rewarding awards experience designed to recognise genuine excellence in customer experience. With a robust and transparent judging process, entrants have the opportunity to showcase their work directly to industry experts while gaining valuable insight to support future development. Beyond recognition, the awards provide extensive opportunities to raise profile, celebrate success and connect with leading organisations across the CX community, all culminating in a prestigious live celebration of achievement.
Key Features:
- Rigorous and transparent judging process
- Live presentations to an expert judging panel
- Dedicated support from an Awards Consultant throughout your journey
- Comprehensive Awards Feedback Report with scoring benchmarks and judges’ insights
- Prestigious live Awards Ceremony and networking opportunities
How to Enter
Entering UKCXA is simple. Once you’ve identified the categories you’d like to enter, follow these easy steps:
Step 1: Choose your categories
Step 2. Register on the portal
Step 3. Submit your entry
Once you submit your entry on AwardMost, you need to prepare a presentation to be made in person to a judging panel. This will take place via a virtual event on AwardMost on 16th September 2026.
There are two free webinars on how to write a good entry and how to make a great presentation to the judges.
If you make the shortlist, you need to book your seat(s) at the awards ceremony. Check out the details about the Awards and Ceremony here.
Free Awards Consultation
Whether you need help choosing the perfect category, crafting your entry, or preparing your presentation, Neena Miskely is here to support you.
She’ll guide you through every stage of the awards journey and help maximise your chances of becoming a winner.
You can book a call with Neena Miskelly at a convenient time for you, or reach out directly via email.