The UK Customer Experience Awards are open to all businesses — large or small, B2B or B2C, government entities or industry specialists, teams or individuals. If your business has a clear employee experience mandate running through your organisation, whether it touches customers, suppliers, or partners in the UK, you’re eligible.
Large and small companies have won Golds, Silver, and Bronze and even Overall Winner at the UK Customer Experience Awards.
It's important to understand all parts of the Journey so you can plan how you will get the most out of the awards for your business and your team.
SPEAK TO YOUR AWARDS CONSULTANT
We strongly recommend speaking to your Awards Consultant; they can help you through every stage of the process. <p>You’re welcome to <a href="https://awardsinternational.zohobookings.com/#/neenamiskelly" target=_blank">schedule a call</a> at your convenience, drop us an <a href="mailto:neena@awardsinternational.com">email</a>, or message us on WhatsApp +44 7383 329903.</p>
Book a call
SELECT YOUR CATEGORIES
Choose the categories that best fit your initiative. Don't miss the early bird and multiple category savings. The more entries you complete, the more chance you have of winning.
Explore Categories
CREATE YOUR ACCOUNT
Create your account as soon as possible to see the entry form on AwardMost. It's vital you do this so that you and your colleagues can delegate responsibilities and plan to complete your entry. It's easy enough, but you will need to learn how to complete the entry form. Don't leave your submissions until the last minute as your Awards Consultant will be busy on the days leading up to the deadline. The sooner you create your account, the better, this will not only give you more time to complete your entry but you will also benefit from our early bird rates. The early bird dates and entry deadline are: - **Super Early Bird Entry Deadline:** 27th March 2026 - **Early Bird Entry Deadline:** 15th May 2026 - **Late Bird - Entry Deadline:** 26th June 2026 - **Entry Submission Deadline:** 3rd July 2026 Remember to attend the webinar '[How to write an outstanding entry](/resources)', in which we will share valuable tips for crafting a winning entry. <ul> <li><a href="https://us02web.zoom.us/webinar/register/WN_u4lW5ZTjSkKWSt8F1sovXQ#/registration" target="_blank"><b>Register for the Webinar</b></a> - 'How to write an outstanding entry' - 23rd April 2026</li> <li><a href="https://us02web.zoom.us/webinar/register/WN_C2ulFPeuT-y-I2Nt697Y6A#/registration" target="_blank"><b>Register for the Webinar</b></a> - 'How to deliver an outstanding presentation' - 23rd July 2026</li> </ul>
FINALISTS ANNOUNCEMENT
All submitted entries are carefully reviewed by our shortlisting panel. If your entry is successful, you will be invited to progress to the next stage of the competition. Stay tuned to find out whether your company has been shortlisted — Neena, your dedicated Awards Consultant, will personally advise you of the outcome. Once announced as a finalist, your written entry will move into the formal scoring process, followed by a live online presentation to the judging panel (covered in the next stage: the Finalist Presentations). All finalists are strongly encouraged to attend our [Finalists Briefing](/resources) webinar, where we will walk you through what to expect at the finals and explain the full benefits of becoming a finalist — and ultimately, a winner. <ul> <li><b>Finalists announcement</b>: 17th July 2026</li> <li><a href="https://us02web.zoom.us/webinar/register/WN_28XeUfxWR0WdL8rpUPjYmw" target="_blank"><b>Finalists Briefing Webinar</b></a>: 8th September 2026</li> </ul>
FINALISTS PRESENTATIONS
At the finals, you and your team will present your entry live online to a panel of expert judges. This is your opportunity to bring your CX story to life and showcase the impact of your work in person. Finalist presentations will take place over the course of a month, ensuring flexibility and convenience for all participants. - **Finalists Presentations** 16th September 2026
BOOK TO ATTEND THE EVENT
Experience the prestigious Gala Dinner and Awards Ceremony of the UK Customer Experience Awards — an unforgettable evening filled with excitement, celebration, and suspense. Hosted by internationally renowned CX specialist **Ian Golding** and **Emma Dark**, CCXP, the night promises world-class entertainment and a vibrant atmosphere as the region’s best in customer experience come together. The big questions remain… will you win? Will it be **Gold, Silver, or Bronze**? And most importantly, **who will be crowned the Overall Winner this year**? - **Early Bird Booking Deadline:** 11th September 2026 - **Booking Deadline:** 25th September 2026 Make sure to secure your seats on time and gather your team for a big celebration.
Event DetailsBENCHMARK REPORT
Two weeks after the ceremony, you will receive your personalised Benchmark Report with judges' feedback for each of your entries. You can access this via the AwardMost portal.
How Entries are Scored
Each entry is reviewed by a panel of four to six independent judges. The scoring process has two phases:
Phase 1: Written Entry Evaluation
Judges assess your submission using six criteria (Business Professionals categories use three).
Phase 2: Live Presentation Evaluation
Judge evaluates based on five criteria during your live presentation – the written summary is not re-scored. Finalists also participate in a live Q&A to elaborate further.
Scoring Details:
- Each phase contributes 50% of your total score
- Judges work independently and do not share scores
- Entrants don’t learn who their judges are until the presentations
- All judges sign NDAs and are bound to confidentiality and vetted for conflict of interest
- Judges spend on average 1h30min scoring each entry. With four or more judges per jury, that’s 6 hours per entry.
- All scoring and presentations are conducted via AwardMost, ensuring security, transparency, and fairness.
Entry fees
The more categories you enter, the more you save – and the more chances you have to win.
Entry fee includes:
- Free consultation and guidance from your Awards Consultant
- Free access to webinars to support you with writing your entry and preparing your presentation
- Access to the platform AwardMost to submit your entry
- Multi function entry form with variable word counts and supporting material
- A nicely designed PDF copy of your entry once submitted
- Completed entries will be submitted to the shortlisting judging panel
- Personalised promo material for all finalists.
Standard
ends June 26th 2026
Single Entry
£599.00
4 Entries Package
£1799.00
All prices are exclusive of 20% UK VAT
Note: Entry fees do not include attendance at the Awards Ceremony.
Free Awards Consultation
Whether you need help choosing the perfect category, crafting your entry, or preparing your presentation, Neena Miskelly is here to support you.
She’ll guide you through every stage of the awards journey and help maximise your chances of becoming a winner.
Book a free consultation or contact Neena via email or WhatsApp +44 7383 329903.